We accept refunds and exchanges.
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange unless defective.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note any product engraved will not be eligible for return unless defective.
To complete your return, we require a receipt or proof of purchase.
A Return Authorization# is required for any product being shipped back.
A proper return authorization allows us to accurately process your account credit in a timely manner. Merchandise returned without the required authorization number will be refused and will remain the liability of the customer. Please call customer service at 1-800-441-2200 or email firstname.lastname@example.org to obtain this information.
Once your return is received, inspected and approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless defective.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org or call 1.800.441.2200.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.